We had a very different experience at a different hotel chain in NM. I would not recommend anyone stay at this hotel during the current pandemic- it is not safe. The front desk tried to do service recovery when there was no ADA room available but was not effective at assisting in finding another hotel. We did not perceive that CDC level sanitation was occurring. The front desk clerk would remove her mask when talking. Many of the staff were not wearing masks correctly, e.g. Despite the OKC mayor's order to wear masks- no other guests were wearing masks nor the did the staff ask them to.

To avoid COVID-19 exposure, we drove across the country versus flying. We were traveling with someone who was disabled- who needed to relocate to AZ from the east coast. I had spent time and energy to personally book two rooms, one ADA accessible and one pet friendly. We had a terrible experience during our stay on 7/11,2020.

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